Get the most from your council
Christchurch City Council is your council, and we want to hear from you if you have something to say, want to ask a question, raise an issue or need our help.
If you have an issue or concern which you want to raise with the Council, you can contact your Community Board, your local Councillor, or talk to council staff.
Local issues
- You can make deputations or present petitions to Community Boards about local issues.
- You can email or write to your Community Board.
- You can also contact council staff at your local Service Centre.
City-wide issues
- You can make deputations or present petitions to Council about city-wide issues, or discuss issues with council staff.
- You can also email or write to your Councillor.
- To get in touch with your Community Board, Councillor, or a staff member who can discuss an issue with you, call 941 8999.
Current projects and plans
- The council also regularly seeks input and feedback from the community, through consultation about projects and plans.
- See www.ccc.govt.nz/haveyoursay to find out about the current issues we need your help with.
Christchurch City Council - made up of the Mayor and the 12 City Councillors - is the governing body for Christchurch city. The Council meets once a week, at 9.30am on Thursdays in the Council Chambers on the ground floor of the Civic Offices at 163 Tuam Street. Anyone interested in the workings of local government is welcome to attend these meetings. The agendas are on the Council website at www.ccc.govt.nz/council/Agendas
Community Boards provide a local forum for people to raise issues of concern. There are six boards, one for each of the city's wards. Community Boards make decisions on some projects at a local level. On other issues, they make recommendations to Council. The issues raised by Community Boards are often taken up the Council and explored in more depth. The meeting schedule for Community Boards is at www.ccc.govt.nz/council/Agendas
Making decisions
The decision-making process focuses on identifying issues, getting the right information, involving the community, and making sound decisions. Community Boards and the wider
public play a key role in this process.
Issues reach the decision-making process in a number of ways:
- Public input to Community Boards (via deputations, petitions)
- Public input to Council (via deputations, petitions)
- Council’s ongoing review of work programme, plans and strategies
- Issues identified by portfolio groups
- Councillors raising matters through a notice of motion
- Reports from council officers.
Decisions are made by full Council. All items considered by Council are supported by comprehensive reports which outline background, issues, options, costs. The Council may decide to pursue a particular issue, taking it to the next stage of looking at possible solutions, or it could decide that no more staff time and public resources should be spent on the topic. At any stage in the cycle the Council may call for input from Community Boards, interest groups or members of the public.
Exploring issues
In the early stages of working on an issue, discussions may be held in one of the Council’s Portfolio Groups - small internal working groups of Councillors with an interest in specific areas of council business.
- Further discussion may be held in a seminar of Councillors, where Councillors hear preliminary reports about a topic and provide feedback about what else might be needed before a formal decision can be made on an issue.
- Seminars are generally open to the public and news media.
- Council decisions are not made in seminar or portfolio group meetings.
Get in touch
To request information, make a booking or get a problem fixed, you can contact us:
- By phone 941 8999
- By email to info@ccc.govt.nz
- In person at Council Service Centres
For some services, you’ll be given a reference number so you can track the progress of your request.
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