"We have a responsibility to measure how satisfied residents are with the Council’s performance," says Rex Harrison, Corporate Planner, Christchurch City Council. "The research helps us plan for future service developments by helping us identify which of our services, in the eyes of our residents, should be our priorities".

People living in all twelve wards in the City will be contacted, at random, by door-to-door interviewers, and asked their opinions on a wide ranging issues and services Council delivers to its residents. All surveyors will carry identification.

An independent group, National Research Bureau, has been commissioned to undertake the study, to ensure impartiality. The same survey has been conducted for the past seven years and enables Council to identify changes in levels of public satisfaction with the individual services it provides.

"We want to stress that these interviews are entirely optional – residents approached to participate can choose whether or not they feel comfortable taking the time out to answer the questions", says Rex Harrison. "We really appreciate people giving the surveyors their time and we take the results very seriously."

For further information contact: