PESA judges impressed by Council
The Performance Excellence Study Awards (PESA) independent assessment panel noted the commendable level of commitment to the criteria for performance excellence at all levels of the City Council.
PESA applicants’ performance is assessed in the seven categories of the internationally recognised Baldrige Performance Excellence Criteria: leadership, strategic planning, customer and market focus, measurement/analysis and knowledge management, human resource focus, process management and business results.
Highlights in the assessment included:
- The Council - Is a highly competent, mature organisation with many strengths. The organisation is highly regarded both within the sector and by its residents and ratepayers, and nationally recognised as a benchmark setter
- Leadership - A sophisticated leadership culture and structure. The Council is a learning organisation which consciously aligns individual, work-team and over-all performance with organisational vision, mission and goals. There’s a strong emphasis on external and internal communication and consultation
- Strategic Planning - Strategic development is mature and well defined. It is comprehensive, integrative, systematically improved and goes beyond the mere compliance with statute approach
- Customer and Market Focus - Relationship-building is extensive and well-developed. There is a clear focus on customer interests
- Measurement, analysis and knowledge management – The Council collects a wide array of primary performance data, analyses it, and applies that analysis to integrate and align activities
- Human Resource Focus - The Council’s competency framework links to organisational goals, remuneration is linked to high-level purpose, job-sizing informs remuneration and work design
- Process Management - The Council demonstrates process maturity, multi-opportunity review and improvement, with long-run improvement pathways and comparisons to equivalent processes
- Results - Consistently good results. Good performance levels in financial and market results - some performance levels show good to very good relative performance.
It is expected that one or more Ministers will present the Council with its Performance Excellence Study Award next month.
Representatives from the City Council will participate in the 2006 PESA Study Visit programme in the United States in September.
The Awards are sponsored by the Ministry for the Environment, the Department of Internal Affairs, Local Government NZ and Business Excellence NZ.
- The New Zealand Performance Excellence Study Awards were launched in 1992 to encourage organisations to strive for performance excellence. Since the award programme started, more than 2000 organisations have taken part. Almost 40 of New Zealand’s 85 local authorities have applied for the Award, and many of these Councils have participated in the US Study Visit programme.
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