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• Table 4: How often respondents visited a Council library in the last 12 months (q2a+q2b):
• Table 5: Branch library visited most in last 12 months (q2c):
• Table 6: Have you borrowed books (q3a):
• Table 7: Whether or not books were borrowed from library visited most in last 12 months (q2c+q3a):
• Table 8: Satisfaction with borrowing books in the last 12 months (q3b):
• Table 9: Satisfaction with borrowing books from the Central Library in the last 12 months (q3b):
• Table 10: Have you tried to get any information from a Council library (q4a):
• Table 11: Satisfaction with information obtained from the library (q4b):

• Table 12: Reason for not visiting a Council library in last 12 months (q5):
• Table 13: How often under 18 year olds visited a Council library in the last 12 months (q6):

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LIBRARIES

Table 4: How often respondents visited a Council library in the last 12 months (q2a+q2b):

Note: this covers all persons (percentages)

	1995	1996	1997
Did not visit library	36	35	31
Once a week or more	11	10	11
Once a month or more	21	21	25
Once every 3 months or more	14	16	14
Once a year or more	14	18	17
Don't know	3	0	1
Total	100	100	100

Table 5: Branch library visited most in last 12 months (q2c):

Note: this covers all persons who have visited a library in the last 12 months

(percentages) (1995: 479 persons; 1997: 550 persons)

	1995	1997
Central Library	45	35
Mobile Library	2	1
Linwood Library	7	14
Sumner Library	3	1
Bishopdale Library	8	10
Fendalton Library	4	7
Halswell Library	0	1
Hornby Library	3	5
New Brighton Library	5	7
Shirley Library	8	5
Papanui Library	5	5
Redwood Library	2	3
Spreydon Library	3	5
St. Martins Library	1	0
Don't know	4	0
Total	100	100

Table 6: Have you borrowed books (q3a):

Note: this covers all persons who have visited a library in the last 12 months (percentages) (1995: 479 persons; 1997: 550 persons)

	1995	1997
No/Don't know	19	22
Yes	81	78
Total	100	100

Table 7: Whether or not books were borrowed from library visited most in last 12 months (q2c+q3a):

Note: this covers all persons who visited a library in the last 12 months

(percentages) (1995: 479 persons; 1997: 550 persons)

	Yes (%)	No/don't know (%)	Number of persons
	1995	1997	1995	1997	1995	1997
Central Library	73	68	27	32	207	198
Mobile Library	100	100	0	0	9	6
Linwood Library	88	78	12	22	30	75
Sumner Library	93	100	7	0	13	8
Bishopdale Library	76	77	24	23	38	50
Fendalton Library	100	90	0	10	20	31
Halswell Library	100	88	0	12	2	9
Hornby Library	95	86	5	14	17	24
New Brighton Library	91	84	9	16	25	46
Shirley Library	86	89	14	11	44	28
Papanui Library	93	83	7	17	23	26
Redwood Library	60	82	40	18	7	9
Spreydon Library	100	90	0	10	15	38
St. Martins Library	100	100	0	0	4	2
Don't know (library)	75	na	25	na	25	na

Table 8: Satisfaction with borrowing books in the last 12 months (q3b):

Note: this covers all persons who borrowed books (percentages)

(1995: 386 persons; 1996: 465 persons; 1997: 432 persons)

	Year	Very satisfied	Satisfied	No feeling	Dis-satisfied	Very dis-satisfied	Don't know
Range of books	1995	40	48	4	7	0	0
	1996	32	51	4	5	0	8
	1997	38	51	4	6	0	1
Ease of finding a book	1995	37	46	9	7	2	0
	1996	22	55	8	6	1	8
	1997	30	56	5	8	0	1
Time taken to issue book	1995	45	48	3	3	0	0
	1996	30	57	2	1	0	10
	1997	36	57	4	2	0	1
Time taken for reserved	1995	18	26	12	3	1	40
books	1996	13	31	8	3	1	45
	1997	16	33	6	3	0	42
Helpfulness of staff	1995	63	32	3	1	0	0
	1996	49	36	5	1	0	9
	1997	57	37	4	1	0	1
Politeness of staff	1995	63	33	2	2	0	0
	1996	47	40	3	1	0	9
	1997	56	37	4	1	0	1

Table 9: Satisfaction with borrowing books from the Central Library in the last 12 months (q3b):

Note: this covers all persons who borrowed books from the Central Library (percentages) (1995: 148 persons; 1997: 132 persons)

	Year	Very satisfied	Satisfied	No feeling	Dis-satisfied	Very dis-satisfied	Don't know
Range of books	1995	51	41	4	4	0	0
	1997	42	49	7	2	0	0
Ease of finding a book	1995	34	43	12	8	2	0
	1997	18	65	10	7	0	0
Time taken to issue	1995	48	41	6	5	0	0
book	1997	20	73	4	2	0	1
Time taken for	1995	13	20	20	6	1	40
reserved books	1997	11	29	7	7	0	46
Helpfulness of staff	1995	62	34	3	1	0	0
	1997	42	51	6	1	0	0
Politeness of staff	1995	59	37	3	1	0	0
	1997	40	52	6	2	0	0

Table 10: Have you tried to get any information from a Council library (q4a):

Note: this covers all persons who have visited a library in the last 12 months (percentages) (1995: 479 persons; 1997: 550 persons)

	1995	1997
No/Don't know	60	59
Yes	40	41
Total	100	100

Table 11: Satisfaction with information obtained from the library (q4b):

Note: this covers all persons who have tried to get information from the library (percentages) (1995: 206 persons; 1996: 234 persons; 1997: 237 persons)

	Year	Very satisfied	Satisfied	No feeling	Dis-satisfied	Very dis-satisfied	Don't know
Ease of finding	1995	34	49	5	10	1	1
information	1996	30	58	5	6	0	1
	1997	28	57	5	9	1	0
Quality of	1995	36	46	6	11	1	1
information	1996	31	54	8	6	0	1
	1997	28	57	7	6	1	1
How quick to get	1995	38	40	12	4	0	5
help	1996	35	43	11	5	0	6
	1997	34	52	8	2	1	3
Helpfulness of staff	1995	47	41	6	1	0	5
	1996	43	45	6	6	0	3
	1997	49	42	4	2	0	3
Politeness of staff	1995	49	41	5	1	0	4
	1996	45	48	3	1	0	3
	1997	51	42	3	1	0	3

Table 12: Reason for not visiting a Council library in last 12 months (q5):

Note: this covers all persons who did not visit a Council library

(percentages) (1995: 273 persons; 1997: 253 persons)

	1995	1997
Too busy doing other things	38	30
Don't read books	12	14
Use other type of library	10	7
Buy own books or magazines	28	32
Libraries not conveniently located / hard to get to	2	1
Don't know	0	1
Other reason (see list 4)	9	15
Total	100	100

Table 13: How often under 18 year olds visited a Council library in the last 12 months (q6):

Note: this covers all persons under 18 years (percentages)

(1995: 446 persons; 1996: 515 persons; 1997: 487 persons)

	1995	1996	1997
Once a week	15	15	16
Once a month	29	30	41
Once every 3 months	18	18	16
Less often than once every 3 months	14	13	6
Not at all	21	21	17
Don't know	4	4	3
Total	100	100	100

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