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• Table 130: Frequency of visits to the Councils Tuam Street office in the last 12 months (q72a+q72b):
• Table 131: Frequency of visits to a Service Centre in the last 12 months (q73a+q73b):
• Table 132: Which of the Council offices is most conveniently located (q74):
• Table 133: Frequency of telephoning Council offices (q75a+q75b):
• Table 134: Satisfaction with service received when telephoning the Council in the last 12 months (q76):

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CONTACTS WITH CITY COUNCIL STAFF

Table 130: Frequency of visits to the Councils Tuam Street office in the last 12 months (q72a+q72b):

Note: this covers all persons (percentages)

	1995	1996	1997
Did not visit	65	70	68
One or two times	25	20	20
Three times or more	10	9	12
Don't know how many times	0	0	0
Total	100	100	100

Table 131: Frequency of visits to a Service Centre in the last 12 months (q73a+q73b):

Note: this covers all persons (percentages)

	1995	1996	1997
Did not visit	52	53	53
One to two times	20	24	22
Three to eleven times	23	18	21
Twelve or more times	5	4	3
Don't know how many times	0	1	1
Total	100	100	100

Table 132: Which of the Council offices is most conveniently located (q74):

Note: this covers all persons (percentages)

	1995	1997
Civic Offices in Tuam Street	25	22
One or other of the Service Centres	51	57
Do not visit the Council	23	18
Don't know	1	3
Total	100	100

Table 133: Frequency of telephoning Council offices (q75a+q75b):

Note: this covers all persons (percentages)

	1995	1996	1997
Did not telephone Council	53	55	57
One to two times	26	27	29
Three to eleven times	16	13	11
Twelve or more times	4	4	3
Don't know	0	0	1
Total	100	100	100

Table 134: Satisfaction with service received when telephoning the Council in the last 12 months (q76):

Note: this covers all persons who telephoned the Council offices (percentages)

(1995: 351 persons; 1996: 346 persons; 1997: 358 persons)

	Year	Very satisfied	Satisfied	No feeling	Dis-satisfied	Very dis-satisfied	Don't know
Waiting time to	1995	23	53	6	11	5	2
have calls answered	1996	18	59	5	13	2	3
	1997	18	60	7	12	2	2
Quickness of	1995	19	53	5	16	5	1
reaching right	1996	18	54	7	15	4	3
person	1997	19	52	7	17	4	1
Politeness of staff	1995	32	56	7	4	2	0
	1996	27	60	4	5	1	2
	1997	28	60	7	3	1	1
Helpfulness of staff	1995	30	49	4	11	4	0
	1996	27	54	6	10	2	2
	1997	28	52	7	10	2	1
Overall service	1995	26	50	6	13	6	1
	1996	25	53	4	13	2	2
	1997	25	51	6	12	5	1

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